Shipping policy

BrixPort Shipping Policy

Effective Date: July 14, 2026

At BrixPort, we are committed to delivering your building materials and construction supplies safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our platform.

1. Shipping Coverage

BrixPort currently delivers throughout Ghana. We also offer international sourcing and freight services for selected products upon request.

Delivery locations include:

Greater Accra

2. Order Processing

Orders are processed after payment has been confirmed.

Standard products: 1–2 business days.
Large or custom orders: 2–5 business days.
Imported or special-order products: Processing times will be communicated before order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Estimated delivery times are:

Greater Accra: 1–3 business days
Imported products: Delivery timelines vary depending on supplier and shipping method.

Delivery estimates are provided for guidance only and may vary due to weather, road conditions, public holidays, supplier availability, or other circumstances beyond our control.

4. Shipping Fees

Shipping charges are calculated based on:

Delivery destination
Product weight and dimensions
Quantity ordered
Vehicle type required
Special handling requirements

The applicable delivery fee will be displayed before checkout.

Bulk construction materials such as cement, blocks, roofing sheets, steel, aggregates, and heavy equipment may require special transportation and additional logistics charges.

5. Delivery Requirements

Customers should ensure that:

The delivery address is accurate and complete.
Someone is available to receive the order during the scheduled delivery window.
The delivery location is accessible by the appropriate delivery vehicle.

Additional charges may apply if a second delivery attempt is required due to incorrect information or customer unavailability.

6. Inspection Upon Delivery

Customers are encouraged to inspect their order immediately upon delivery.

If any item is:

Damaged
Missing
Incorrect

Please notify BrixPort within 24 hours of delivery, providing photographs where applicable.

Claims made after this period may not qualify for replacement or compensation.

7. Delays

While we strive to meet every delivery timeline, delays may occur because of:

Severe weather conditions
Road closures
Supplier delays
Vehicle breakdowns
National holidays
Events beyond our reasonable control

If significant delays occur, we will keep customers informed and provide updated delivery estimates.

8. Failed Deliveries

A delivery may be considered unsuccessful if:

The address provided is incorrect.
The customer cannot be reached.
The delivery location is inaccessible.
The customer refuses delivery without valid reason.

Additional delivery charges may apply for re-delivery.

9. Ownership and Risk

Ownership of goods transfers to the customer once the order has been successfully delivered and acknowledged.

Customers should inspect all items before signing or accepting delivery.

10. International Procurement

For products sourced internationally:

Shipping costs, customs duties, taxes, and import charges may apply.
Delivery timelines depend on supplier availability, customs clearance, and freight schedules.
Customers will be informed of expected timelines before confirming the order.